How do I change or cancel my plan?
Updated · Plans and billing
Your plan is managed in the billing portal. Change plans, update your card, download invoices, and cancel there.
Open the billing portal
Open the account menu and select Billing. You can also go to Account settings and select Manage billing.
Upgrade buttons sit where a limit applies, like Emails this month on Performance. Each one offers the next plan up, shows what it adds, and takes you straight to Stripe to finish.
If a payment fails
Review requests pause until the plan is paid. The rest of your dashboard keeps working. Select Update payment at the top of the dashboard to see Your payment failed and a button to Update payment method. Requests start again on their own once the payment goes through.
If your plan ends
Your dashboard, reviews, and widgets stay. You can still approve and flag reviews and edit your campaigns. Review requests stop sending, and your store leaves the vendor directory. Requests already queued wait 30 days, and go out if you choose a plan in that time.
Adding a store, Request reviews, Upload CSV, Send test, and AI clean-up need a plan. Each one asks you to choose a plan when you try it.
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