Shipping
Many reviewers describe shipping as fast, prompt, or on time. Others report delays, lost parcels, or extra shipping costs.
See 36 reviews about Shipping
Written by AI from the 150 most recent reviews
Most reviewers praise the store’s customer service, product quality, and quick shipping. Some report delayed or lost deliveries, poor responses to delivery problems, or concerns about product condition and packaging. Buyers also mention easy ordering, fair prices, and testing documentation.
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Many reviewers describe shipping as fast, prompt, or on time. Others report delays, lost parcels, or extra shipping costs.
See 36 reviews about ShippingMany reviewers praise helpful, responsive service. One reviewer says the store did not respond to reports of lost or damaged packages.
See 36 reviews about Customer serviceMany reviewers describe products as high quality. One reviewer reports poor purity and concentration, and another says products arrived dried and brittle.
See 41 reviews about Product qualityReviewers describe ordering as easy and the transaction process as simple. One reviewer notes that products were rarely out of stock.
See 8 reviews about OrderingSome reviewers praise careful or secure packaging. Others describe loose vials in an envelope, a cap arriving open, or labels covering the vial.
See 10 reviews about PackagingThomas C.
Verified purchaseCert peps is such a great company. They really look out for their customers. They get the products out to you quickly too.
Mitch
Verified purchasePros: Fair pricing (with discount code), good selection of products, COA's included testing for endotoxins and heavy metals (not all suppliers go this far with their COAs), easy to order and pay online, shipping speed was ok. Only con: Shipping packaging in my opinion was mediocre -loose vials in a shipping style envelope (could have broken easily with carrier mishandling) and no real temperature control measures.
AARON B.
Verified purchaseI had a stolen order worth more than $800. The company was VERY generous and sent me a make up order 10 days later. WHERE ELSE DOES CUSTOMER SERVICE LIKE THAT EXIST THESE DAYS? I'm a customer for life. 24 hour customer support, a wide range of quality research compounds & quick turn around times also helped earn my continued business as well. HAVE FedEx hold your package at a local storefront.
Engineered for elite research, our products combine pharmaceutical-grade quality, with rigorous independent testing!
2,782 published reviews
Showing 1–10 of 2,782 reviews
Wendy P.
Verified purchaseLaurie S.
Verified purchaseMichael W.
Verified purchaseMarc F.
Verified purchaseLaura B.
Verified purchaseJoyce W.
Verified purchaseVery satisfied with this supplier. Shipping is always efficient. Will continue to purchase research compounds for research use only.
Linda Z.
Verified purchaseI missed the discount over the weekend. I’ll watch for next one, hopefully coming soon.
Amy B.
Verified purchaseRonald F.
Verified purchaseAaron R.
Verified purchase
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2,782 published reviews
great service!!
David A.
Verified purchaseFast delivery.
Joe L.
Verified purchaseStaff was helpful answering questions.
Dennis K.
Verified purchaseGreat prices and fast shipping! I had my order within 2 days!
joe
Verified purchaseAfter a while my order came- delivery was delayed by weather. They more than made up for it by sending some extra with my original order. Was worth the wait.
DC
Verified purchaseThe best in the business by far! Transparency, Prices, Delivery, Customer Service and more have all been the best I have ever experienced. Jason and his team are truly 1 of 1. They really care about you and your experience with them. Truly amazing and I am glad I found them as my source. Give them a try you won't regret it!
Carter
Verified purchaseDouglas G.
Verified purchaseSome delay getting the product out not to their own fault. Big weather impact. Every time I’m on the site and hit the message bubble to reach out, someone answers within seconds. Info has been helpful. Great customer service
Paul M.
Verified purchaseThe quality is second to none and the customer service is fantastic. Placed several orders and, due to an act of God (Floods), the items could not be shipped in a timely manner as per usual. The company CEO reached out to explain the situation and personally serviced the orders to make things right. Solid company. Solid products. Solid service.
Nikki
Verified purchaseQuick turn around time! Always super helpful!