Customer service
Many buyers praise helpful, professional support and quick responses. One reviewer says the listed customer service email was undeliverable.
See 37 reviews about Customer service
Written by AI from the 150 most recent reviews
Buyers often praise customer service, quick shipping, easy ordering, and product quality. Reviews differ on product quality and packaging, with some complaints about a tested product, damaged arrival, and parcels delayed or mishandled. Buyers also mention fair prices and helpful testing documentation.
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Many buyers praise helpful, professional support and quick responses. One reviewer says the listed customer service email was undeliverable.
See 37 reviews about Customer serviceMany buyers report fast or on-time delivery. Others describe delayed parcels, carrier problems, or extra shipping costs.
See 39 reviews about ShippingBuyers often describe ordering and checkout as easy, with some noting quick order processing. One reviewer reports confusion over applying a discount.
See 16 reviews about OrderingMany buyers praise product quality. Reviews differ: one buyer reports a poor test result, and another describes a product arriving dried and brittle.
See 36 reviews about Product qualitySome buyers praise careful or secure packaging, while others criticize loose packaging or a cap arriving open. Buyers also mention COAs and batch testing.
See 11 reviews about Packaging and COAsMichael O.
Verified purchaseGreat products, great customer service and fast delivery.
Mitch
Verified purchasePros: Fair pricing (with discount code), good selection of products, COA's included testing for endotoxins and heavy metals (not all suppliers go this far with their COAs), easy to order and pay online, shipping speed was ok. Only con: Shipping packaging in my opinion was mediocre -loose vials in a shipping style envelope (could have broken easily with carrier mishandling) and no real temperature control measures.
AARON B.
Verified purchaseI had a stolen order worth more than $800. The company was VERY generous and sent me a make up order 10 days later. WHERE ELSE DOES CUSTOMER SERVICE LIKE THAT EXIST THESE DAYS? I'm a customer for life. 24 hour customer support, a wide range of quality research compounds & quick turn around times also helped earn my continued business as well. HAVE FedEx hold your package at a local storefront.
Engineered for elite research, our products combine pharmaceutical-grade quality, with rigorous independent testing!
2,665 published reviews
Showing 1–10 of 2,665 reviews
Deb F.
Verified purchaseJulie S.
Verified purchaseGreat products and fast shipping
Danielle T.
Verified purchaseTRACIE S.
Verified purchaseLove it.
Cliff
Verified purchaseGood prices, fast shipping.
Michael O.
Verified purchaseGreat products, great customer service and fast delivery.
Don D.
Verified purchaseSteven G.
Verified purchaseHigh quality, perfect packaging and the package itself; very fast service!
MICHAEL P.
Verified purchaseCrap product, had it tested at Amino Metrics 82.6% purity level and concentration was 34.18mg in a 40mg marked vial.
Della H.
Verified purchase
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2,665 published reviews
Have ordered several times and will continue to order! Products are good and customer service is even better! Always talk to a real person!! Happy shopping!!
Ashley J.
Verified purchaseI’m so happy I found this company! They have outstanding customer service ! Really EVERYTHING about them is outstanding! I will continue to be a repeat customer:)
Shelley C.
Verified purchaseExcellent experience. Pricing is clear and transparent, and the staff is always helpful. Orders are delivered quickly with no delays, and I’ve never had to worry about scams. The products are reliable, with purity documentation available. Highly recommend!
Joshua M.
Verified purchaseCertified peptides and Jason are amazing! I had a problem with my order and Jason resolved it no questions asked! I've never had a company be so committed to great customer service like certified peptides! Hands down best customer service I've ever experienced in my life! I will definitely continue to shop with them!
Douglass M.
Verified purchaseCustomer service 5* Delivery Speed 5* Product Quality 5*
Dee
Verified purchasePLEASE READ THIS HONEST REVIEW I'll keep this short but informative. I rarely leave reviews unless a product or company truly stands out — and this one did! While there were a few hiccups after I placed my order, Jason was quick to step in and resolve everything. His support was outstanding, and every issue was handled promptly and professionally!! I'm now a loyal customer and truly appreciate the excellent customer service I received. I HIGHLY recommend this company!!
Ash
Verified purchaseI've ordered from Certified-pep.com multiple times. Not only do they have the best prices, the team is amazing to work with. If I ever encounter a problem checking out, they reach out right away and help. Any questions, they are right there!
Dell
Verified purchaseGreg W.
Verified purchaseI am dealing with a purchase mishap with my card and Jason went out of his way to reach out to me, try and solve this dilemma and came to help me out. He really cares and wants to make sure the experience with his store is top notch. Thank you Jason
Noreen
Verified purchaseHighly recommended! Completely satisfied! Will absolutely do business here again.