Shipping
Many reviewers describe shipping as fast, prompt, or on time. Others report delays, lost parcels, or extra shipping costs.
See 35 reviews about Shipping
Written by AI from the 150 most recent reviews
Most reviewers who left comments praise customer service, product quality, and fast delivery. Some report delayed or lost parcels, poor responses to shipping problems, or concerns about packaging and product condition. Buyers also mention easy ordering, fair prices, and testing documentation.
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Many reviewers describe shipping as fast, prompt, or on time. Others report delays, lost parcels, or extra shipping costs.
See 35 reviews about ShippingMany buyers praise helpful, responsive service. One reviewer says the company did not respond to reports of lost or damaged parcels.
See 35 reviews about Customer serviceMany reviewers praise product quality. Others report low purity or concentration, or products arriving dried and brittle.
See 40 reviews about Product qualityReviewers describe ordering as easy and the transaction process as simple. One buyer reports receiving the wrong product, which customer service corrected promptly.
See 11 reviews about OrderingSome buyers praise careful or professional packaging. One reviewer calls the shipping packaging mediocre, and another reports an open cap on an order.
See 8 reviews about PackagingHart J.
Verified purchaseThey don’t respond when packages are lost or products are damaged. It’s a numbers game.
Mitch
Verified purchasePros: Fair pricing (with discount code), good selection of products, COA's included testing for endotoxins and heavy metals (not all suppliers go this far with their COAs), easy to order and pay online, shipping speed was ok. Only con: Shipping packaging in my opinion was mediocre -loose vials in a shipping style envelope (could have broken easily with carrier mishandling) and no real temperature control measures.
Kevin
Verified purchaseI've got several research compounds such as RC-01, tesa, and nad+. They have all been great, and their customer service is awesome. I did receive the wrong research compound once, and hopped on a chat with customer service, and they got me the correct one in the mail right away. Their prices are awesome too compared to the other companies out there, some of which are subscription based.
Engineered for elite research, our products combine pharmaceutical-grade quality, with rigorous independent testing!
2,781 published reviews
Showing 1–10 of 2,781 reviews
Laurie S.
Verified purchaseMichael W.
Verified purchaseMarc F.
Verified purchaseLaura B.
Verified purchaseJoyce W.
Verified purchaseVery satisfied with this supplier. Shipping is always efficient. Will continue to purchase research compounds for research use only.
Linda Z.
Verified purchaseI missed the discount over the weekend. I’ll watch for next one, hopefully coming soon.
Amy B.
Verified purchaseRonald F.
Verified purchaseAaron R.
Verified purchaseEddie L.
Verified purchase
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2,781 published reviews
Showing 1,111–1,120 of 2,781 reviews
Gabriel
Verified purchaseThe products are consistently high quality and ship via priority mail. I have placed multiple orders with this company, and each experience has been marked by reliable quality, prompt delivery, and exceptional attention to detail. Every shipment includes multiple business cards for different team members, clearly demonstrating a well-organized support structure and a genuine willingness to assist customers. On one occasion, my order arrived incomplete. I initially sent an email and did not receive a response; however, after calling one of the contact numbers provided in my original package a few days later, I was immediately connected to the appropriate representative. The issue was clearly explained and promptly resolved. While occasional issues can occur with any business, the professionalism and thoroughness with which this matter was handled exceeded expectations. Thank you for consistently providing quality products and excellent customer service.
ErikDJohnson
Verified purchaseEverything is what it says and showed up in a timely fashion either the day shown or if weather stops if right there after. Appreciate the entire staff especially for being great on customer service. Thank you!
William
Verified purchaseI used this vendor for years and hands down you guys are absolutely superior. Your products are top quality, support is excellent and customer appreciation is well noted. And best of all the difference in price! The delivery time is great. Thanks to all and especially the CEO for a great company!
Dian
Verified purchaseRoger
Verified purchaseHad a problem with customer service and Jason immediately called and took care of the situation. I highly recommend using this company.
Mark
Verified purchaseGreat selection of High Quality Peptides. The prices are good and the shipping is fast.
Scott
Verified purchaseExcellent products, customer service, fast shipping, and easy to navigate and order from the website
Carrie
Verified purchaseGreat customer service- actual humans that quickly answer any and all questions. Quick and knowledgeable- they were super helpful once I received my peptide!
Rebecca
Verified purchaseI switched to this company because of bad service with another company and I'm so glad I did! The best customer service ever! I'm not paid to write this, this is a real customer that is very glad I found them!
Cesar
Verified purchase