Shipping
Many reviewers describe shipping as fast, prompt, or on time. Others report delays, lost parcels, or extra shipping costs.
See 35 reviews about Shipping
Written by AI from the 150 most recent reviews
Most reviewers who left comments praise customer service, product quality, and fast delivery. Some report delayed or lost parcels, poor responses to shipping problems, or concerns about packaging and product condition. Buyers also mention easy ordering, fair prices, and testing documentation.
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Many reviewers describe shipping as fast, prompt, or on time. Others report delays, lost parcels, or extra shipping costs.
See 35 reviews about ShippingMany buyers praise helpful, responsive service. One reviewer says the company did not respond to reports of lost or damaged parcels.
See 35 reviews about Customer serviceMany reviewers praise product quality. Others report low purity or concentration, or products arriving dried and brittle.
See 40 reviews about Product qualityReviewers describe ordering as easy and the transaction process as simple. One buyer reports receiving the wrong product, which customer service corrected promptly.
See 11 reviews about OrderingSome buyers praise careful or professional packaging. One reviewer calls the shipping packaging mediocre, and another reports an open cap on an order.
See 8 reviews about PackagingHart J.
Verified purchaseThey don’t respond when packages are lost or products are damaged. It’s a numbers game.
Mitch
Verified purchasePros: Fair pricing (with discount code), good selection of products, COA's included testing for endotoxins and heavy metals (not all suppliers go this far with their COAs), easy to order and pay online, shipping speed was ok. Only con: Shipping packaging in my opinion was mediocre -loose vials in a shipping style envelope (could have broken easily with carrier mishandling) and no real temperature control measures.
Kevin
Verified purchaseI've got several research compounds such as RC-01, tesa, and nad+. They have all been great, and their customer service is awesome. I did receive the wrong research compound once, and hopped on a chat with customer service, and they got me the correct one in the mail right away. Their prices are awesome too compared to the other companies out there, some of which are subscription based.
Engineered for elite research, our products combine pharmaceutical-grade quality, with rigorous independent testing!
2,781 published reviews
Showing 1–10 of 2,781 reviews
Laurie S.
Verified purchaseMichael W.
Verified purchaseMarc F.
Verified purchaseLaura B.
Verified purchaseJoyce W.
Verified purchaseVery satisfied with this supplier. Shipping is always efficient. Will continue to purchase research compounds for research use only.
Linda Z.
Verified purchaseI missed the discount over the weekend. I’ll watch for next one, hopefully coming soon.
Amy B.
Verified purchaseRonald F.
Verified purchaseAaron R.
Verified purchaseEddie L.
Verified purchase
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2,781 published reviews
Showing 1,281–1,290 of 2,781 reviews
Cristy
Verified purchaseWe have ordered from this company multiple times and will continue to order! The quality of their products is top notch, as is their customer service. It’s unbelievable the almost instant response you get from them if you have a question or any kind of issue. Any issue on my part has always been by me, but they are wonderful enough to help me and do so in a very kind manner! A huge thank you to all at Certified-Pep!!
Sharon G.
Verified purchaseDavid L.
Verified purchaseSteve B.
Verified purchaseI can't say enough about Certified! I had an issue and reached out to the company. This was during Christmas and New Years, but they were going through a catastrophic flood and weather event. Three strikes going against them and they performed flawlessly, Literally. We have a 3 hour time difference and whenever i e-mailed Jason he got back to me in MINUTES. They have a ton of 5 star reviews and now I know why! Keep it up, you guys/girls are the best!
Joc
Verified purchaseJason is extremely helpful and punctual when it comes to solving delivery issues. I have enjoyed the products too, very high quality business.
Vanessa
Verified purchaseExcellent delivery, cost effective. Support is great
Nancy R.
Verified purchaseExceptional customer service and great information with the products I ordered!! Will be a life long customer
Dawn S.
Verified purchaseEasy, and quick ship, good value
Eric
Verified purchaseThere was small problem with my order shipping, but it was made right and then some. Thanks
Charles
Verified purchase