Shipping
Many buyers report fast or on-time delivery, sometimes with tracking. Others describe delayed parcels or shipping problems, and one buyer says no replacement was offered after carrier issues.
See 42 reviews about Shipping
Written by AI from the 150 most recent reviews
Buyers often praise customer service, quick shipping, easy ordering, and competitive prices. Many describe products as high quality and mention COAs or testing. Some report delayed shipments, packaging concerns, a wrong item, or difficulty getting a response about a return.
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Many buyers report fast or on-time delivery, sometimes with tracking. Others describe delayed parcels or shipping problems, and one buyer says no replacement was offered after carrier issues.
See 42 reviews about ShippingMany reviewers praise helpful, professional support and quick responses. One buyer reports that the listed support email was undeliverable, and another says there was no response about a return.
See 36 reviews about Customer serviceBuyers often describe ordering and checkout as easy and smooth. One reviewer reports confusion over applying a discount, and another says a wrong item was promptly corrected after contacting support.
See 21 reviews about OrderingMany buyers praise product quality, and some mention batch testing or COAs. One buyer reports that an item arrived dried and brittle on two orders, with a cap open on one.
See 33 reviews about Product qualityReviewers mention fair or low prices, discounts, sales, and good value. One buyer was disappointed by additional shipping costs, and another describes confusion between two discount offers.
See 16 reviews about PricingIke P.
Verified purchaseVery impressed with the quality, CP continues to be a reliable source for the highest quality products. I would continue to recommend them because the quality of the customer service as well as the quality of the products are exceptional.
Michael P.
Verified purchaseStill waiting - delay delay - waiting. FedEx showing “duplicate” parcels same tracking #?
Krystal B.
Verified purchaseI like the research compounds, but I ordered the wrong one and have been trying to get a return for a while now with no response.
Engineered for elite research, our products combine pharmaceutical-grade quality, with rigorous independent testing!
2,625 published reviews
Showing 1–10 of 2,625 reviews
vincent M.
Verified purchasethe most honest caring company i know.There the best.u can buy n have no problems there great.
Nick B.
Good product worth buying
Kalifter
Verified purchaseMitch
Verified purchasePros: Fair pricing (with discount code), good selection of products, COA's included testing for endotoxins and heavy metals (not all suppliers go this far with their COAs), easy to order and pay online, shipping speed was ok. Only con: Shipping packaging in my opinion was mediocre -loose vials in a shipping style envelope (could have broken easily with carrier mishandling) and no real temperature control measures.
Richo G.
Verified purchaseGreat product for research work!
Bradley H.
Verified purchaseAndrew M.
Verified purchaseSuzan J.
Verified purchaseJ
Verified purchaseIke P.
Verified purchaseVery impressed with the quality, CP continues to be a reliable source for the highest quality products. I would continue to recommend them because the quality of the customer service as well as the quality of the products are exceptional.

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2,625 published reviews
Showing 331–340 of 2,625 reviews
Michael F.
Verified purchaseVery dissapointed in the customer service so far. I was sent a 20% discount off my first order, after I placed my first order, and was then told it was too late to use it of course, but that I could use it on my next order. I received a message shortly after that letting me know my discount would expire in 6 days. It doesn't feel like real customer service from people who understand how to make customers feel appreciated.
Michael C.
Verified purchaseTerry B.
Verified purchaseQuality products
Cesar L.
Verified purchaseMark K.
Verified purchaseI needed help with customer service. They responded right away a whole team of them and was able to talk to a person which is very unusual So far I'm very happy.
andrew W.
Verified purchaseI was impressed with the quality of their products and recommend Certified Pep to everyone.
Jeff S.
Verified purchaseQuick shipping and excellent product. Highly recommend!
David H.
Verified purchaseGood price compared to other site I have used.
Lynn
Verified purchaseDecided to try this company in case the current company I use has anything out of stock. I recieved a vial that had clearly leaked. Not having 100% confidence in this product, I reached out to customer service. I sent pictures and explained my concerns and asked for a replacement. The response I recieved was rude and dismissive. I do not recommend this company and question their standards.
"Jake"
Verified purchaseMultiple orders with this company, everything was great. It wasn't until my last order I received degraded product, brown in color. This product should not have been brown, slightly yellow is acceptable. This was dirt colored. After reaching out to the email provided, the response was very rude and combative. Boarding on demeaning and gaslighting. They ghosted me through email after asking for an exchange of product and offering to pay for shipping myself. Will never use this company again. They should have no issue offering a replacement if I'm willing to return ship the bad product. Zero integrity company.