Verification and publishing
How reviews are matched to orders, confirmed, and published.
- How are reviews matched to orders?When a review is confirmed, we look for its order or the author's email among your customers.
- Why is a review still pending?A pending review goes live when it qualifies for automatic publishing, or when you approve it.
- Can I remove a review from my store?You can flag a review to hide it, or delete it. You can't change its words or its star rating.
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