Why didn't a buyer get a review request?
Updated · Review requests and emails
Most missing requests come down to a few causes. Check them in this order.
The campaign is off or still waiting
A campaign sends only while Enabled is on in Configure, and new campaigns start switched off. An enabled campaign still waits its Wait (hours) before sending. When do review requests go out?
The order isn't completed
Requests follow only orders marked completed in WooCommerce. An order with no email address or no products is saved, but nobody is emailed.
The buyer was already asked
Product review request goes to each order once. Store review request goes to each address once, ever. When Skip buyers who already left a review is on, buyers with a verified review of your store are skipped.
The monthly allowance is used up
Your plan includes a number of campaign emails each month. Review requests and thank-you emails both count. Once you reach it, new emails wait until the 1st. Emails this month, on Performance under Campaigns, shows where you stand.
Campaign emails also stop while a payment has failed, or after your plan ends. Requests already queued wait 30 days. They go out if you choose a plan in that time, and are dropped after it.
The buyer opted out or the address failed
A buyer who unsubscribes from one of your emails stops getting your store's emails. An address that bounced for good, or that marked an email as spam, gets no more campaign email at all.
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