Review requests and emails
When review requests go out, what they say, and how buyers answer them.
- When do review requests go out?Each campaign waits a set number of hours after an order is completed, then sends during the day.
- How do I change what my review request emails say?Edit each campaign's subject and message, preview it, and send yourself a test.
- How do I ask past customers for a review?Send store review requests to recent customers, or upload a list of customers as a CSV.
- Why didn't a buyer get a review request?The common reasons a review request was held, skipped, or never queued.
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