When do review requests go out?
Updated · Review requests and emails
A review request goes out a set number of hours after an order is completed. Each campaign has its own wait, and you can change it.
The three campaigns
- Product review request asks buyers to review what they ordered. It waits 48 hours by default. Each order gets it once.
- Store review request asks buyers how your store did. It waits 168 hours by default. Each address gets it once, ever.
- Thank you thanks buyers after they leave a review. It goes out right away by default.
Change the wait
- In the sidebar, under Campaigns, open Configure.
- Enter a number in Wait (hours) on the campaign you want to change.
- Select Save.
The new wait applies to requests queued after you save.
Requests go out during the day
Once its wait is over, a request goes out between 8 a.m. and 8 p.m. Eastern. One that comes due at night goes out the next morning. On a busy day, requests are spread across those hours.
Campaigns must be on
New campaigns start switched off. A campaign sends only while Enabled is on. Requests already queued wait while it is off, and go out once you turn it back on.
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