Customer service
Many buyers praise helpful, professional support and quick responses. One reviewer says the listed customer service email was undeliverable.
See 37 reviews about Customer service
Written by AI from the 150 most recent reviews
Buyers often praise customer service, quick shipping, easy ordering, and product quality. Reviews differ on product quality and packaging, with some complaints about a tested product, damaged arrival, and parcels delayed or mishandled. Buyers also mention fair prices and helpful testing documentation.
Was this summary helpful?
Many buyers praise helpful, professional support and quick responses. One reviewer says the listed customer service email was undeliverable.
See 37 reviews about Customer serviceMany buyers report fast or on-time delivery. Others describe delayed parcels, carrier problems, or extra shipping costs.
See 39 reviews about ShippingBuyers often describe ordering and checkout as easy, with some noting quick order processing. One reviewer reports confusion over applying a discount.
See 16 reviews about OrderingMany buyers praise product quality. Reviews differ: one buyer reports a poor test result, and another describes a product arriving dried and brittle.
See 36 reviews about Product qualitySome buyers praise careful or secure packaging, while others criticize loose packaging or a cap arriving open. Buyers also mention COAs and batch testing.
See 11 reviews about Packaging and COAsMichael O.
Verified purchaseGreat products, great customer service and fast delivery.
Mitch
Verified purchasePros: Fair pricing (with discount code), good selection of products, COA's included testing for endotoxins and heavy metals (not all suppliers go this far with their COAs), easy to order and pay online, shipping speed was ok. Only con: Shipping packaging in my opinion was mediocre -loose vials in a shipping style envelope (could have broken easily with carrier mishandling) and no real temperature control measures.
AARON B.
Verified purchaseI had a stolen order worth more than $800. The company was VERY generous and sent me a make up order 10 days later. WHERE ELSE DOES CUSTOMER SERVICE LIKE THAT EXIST THESE DAYS? I'm a customer for life. 24 hour customer support, a wide range of quality research compounds & quick turn around times also helped earn my continued business as well. HAVE FedEx hold your package at a local storefront.
Engineered for elite research, our products combine pharmaceutical-grade quality, with rigorous independent testing!
2,689 published reviews
Showing 1–10 of 2,689 reviews
Linda Z.
Verified purchaseI missed the discount over the weekend. I’ll watch for next one, hopefully coming soon.
Amy B.
Verified purchaseRonald F.
Verified purchaseAaron R.
Verified purchaseEddie L.
Verified purchaseStephen S.
Verified purchaseThe best Peptide company I’ve ever dealt with. 5 stars for sure.
Staci O.
Verified purchaseAlways fast shipping and quality products
J T.
Verified purchaseall great - no issues
Christine O.
Verified purchaseKelsey F.
Verified purchase
(1,913) reviews

(1,736) reviews

(1,674) reviews

(2,014) reviews
2,689 published reviews
Showing 1,601–1,610 of 2,689 reviews
Vicki
Verified purchaseCarl L.
Verified purchaseKlarrissia was very helpful after my order was lost during delivery. The claim process wasn’t too bad and there was a replacement order on its way immediately. I plan to continue ordering from you in the future. Thank you!
Richard F.
Verified purchaseDelivered what they claimed to and will order again.
GT
Verified purchaseGreat customer service!
erin
Verified purchaseThe customer service was outstanding! The timing from purchase to delivery was very fast. Thank you, Jason, for the exceptional service. Erin F
Richard W.
Verified purchaseI was able to select from a large inventory of peptides and the prices are great. Shipping was very fast
Sera
Verified purchaseGreat customer service! I've worked with most of the major peptide providers and by far these guys have the best pricing and service.
JJ
Verified purchaseI have placed several orders with this company and will continue to do so based off pricing, ease of ordering, quality, and speed of shipping. As a result, the company I was previously ordering from no longer gets my business. If you are in doubt about ordering, do not hesitate!
Victoria V.
Verified purchaseCustomer service and the live chat is reliable and always helpful. Also I have had a duplicate order in the past and they made it easy to fix the issue.
Edie W.
Verified purchaseThird time I have purchased. Recieved what I paid for. Great pricing.