Customer service
Many buyers praise helpful, professional support and quick responses. One reviewer says the listed customer service email was undeliverable.
See 37 reviews about Customer service
Written by AI from the 150 most recent reviews
Buyers often praise customer service, quick shipping, easy ordering, and product quality. Reviews differ on product quality and packaging, with some complaints about a tested product, damaged arrival, and parcels delayed or mishandled. Buyers also mention fair prices and helpful testing documentation.
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Many buyers praise helpful, professional support and quick responses. One reviewer says the listed customer service email was undeliverable.
See 37 reviews about Customer serviceMany buyers report fast or on-time delivery. Others describe delayed parcels, carrier problems, or extra shipping costs.
See 39 reviews about ShippingBuyers often describe ordering and checkout as easy, with some noting quick order processing. One reviewer reports confusion over applying a discount.
See 16 reviews about OrderingMany buyers praise product quality. Reviews differ: one buyer reports a poor test result, and another describes a product arriving dried and brittle.
See 36 reviews about Product qualitySome buyers praise careful or secure packaging, while others criticize loose packaging or a cap arriving open. Buyers also mention COAs and batch testing.
See 11 reviews about Packaging and COAsMichael O.
Verified purchaseGreat products, great customer service and fast delivery.
Mitch
Verified purchasePros: Fair pricing (with discount code), good selection of products, COA's included testing for endotoxins and heavy metals (not all suppliers go this far with their COAs), easy to order and pay online, shipping speed was ok. Only con: Shipping packaging in my opinion was mediocre -loose vials in a shipping style envelope (could have broken easily with carrier mishandling) and no real temperature control measures.
AARON B.
Verified purchaseI had a stolen order worth more than $800. The company was VERY generous and sent me a make up order 10 days later. WHERE ELSE DOES CUSTOMER SERVICE LIKE THAT EXIST THESE DAYS? I'm a customer for life. 24 hour customer support, a wide range of quality research compounds & quick turn around times also helped earn my continued business as well. HAVE FedEx hold your package at a local storefront.
Engineered for elite research, our products combine pharmaceutical-grade quality, with rigorous independent testing!
2,687 published reviews
Showing 1–10 of 2,687 reviews
Ronald F.
Verified purchaseAaron R.
Verified purchaseEddie L.
Verified purchaseStephen S.
Verified purchaseThe best Peptide company I’ve ever dealt with. 5 stars for sure.
Staci O.
Verified purchaseAlways fast shipping and quality products
J T.
Verified purchaseall great - no issues
Christine O.
Verified purchaseKelsey F.
Verified purchaseTina B.
Verified purchaseSarah A.
Verified purchase
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2,687 published reviews
Showing 1,611–1,620 of 2,688 reviews
Robyn
Verified purchaseI love Certifed Peptides. Excellent customer service, super fast shipping, and they always giving out great discounts. I highly recommend this company.
Gabriel S.
Verified purchaseCertified Peptides provides high-quality products, and their shipping is fast and reliable.
A.L
Verified purchaseI dont leave reviews unless I'm impressed. Excellent communication from the company! I have only placed 1 order, but I will be back. Also, shipping was prompt. Solid work!
Lonnie B.
Verified purchaseAmazingknowledgable staff.
Cody R.
Verified purchaseThis company has potential if they fix two things. They do some things well and others not so well. They are middle of the road on pricing. I paid $320 for 40mg of RC-01. I also bought some SS-31 and Tesamorelin. They get your order shipped fast. For the $15 shipping charge, I would like to see some Fedex or UPS 2day air like some other venders offer. They regularly offer discount codes if you sign up for their email offers. I have received 2 25% off codes for weekend sales. If you want a discount, wait until Saturday to buy. The RC-01 seems to be okay. They send goodies with your order. I received business cards from their customer service team. One major issue: Batch test information. If you are unaware, batches that come from manufacturers will have a specific color for the crimp on the vial and the cap. A manufacturer uses different colors for each batch produced. This is a good way to verify that the lab test matches the product that you receive. I received both of my orders and the cap/crimp colors did not match the vials in the lab reports on their website. They also do not print the batch number on their vials. I reached out to them twice about this. Once through their website chat and once via email. I requested the lab reports that match the products that they sent me. They have not gotten back to me. Although the shipping is decent, the product seems good, and the prices are right, I cannot overlook the fact that they are not sending the same product that was tested in the lab report. I think that if the owner of the company spent more time fixing issues, and less time criticizing customer reviews, they would be a 5 star company. I would also like to add that I received a harassing phone call from the owner of the company after posting the original version of this review. This is why they get 1 star.
Taylor S.
Verified purchaseI’m a skeptic. I research for hours and go down rabbit holes before buying. I messaged a few companies and most gave me impersonal responses containing links to pages that answered my questions.. somewhere. Not certified pep. They answered almost immediately and I could tell it was a real person on the other end. The responses were as genuine as they were fun. I asked about 47 questions and all of them were answered with care, not met with annoyance that I wouldn’t just order and go away. I received my product within a few days. I will absolutely be back!
Christina C.
Verified purchaseAbsolutely love this peptide company. Product is great quality, ships fast, and customer service is great!
Customer
Verified purchaseDocG M.
Verified purchasenolongerhardstuck
Verified purchaseFast shipping, received it securely. Product came as described.