Customer service
Many buyers praise helpful, professional support and quick responses. One reviewer says the listed customer service email was undeliverable.
See 37 reviews about Customer service
- Ships from
- United States
- Ships to
- Canada, Puerto Rico, United States
- Pays by
- Card, Other
Review summary
Written by AI from the 150 most recent reviews
Buyers often praise customer service, quick shipping, easy ordering, and product quality. Reviews differ on product quality and packaging, with some complaints about a tested product, damaged arrival, and parcels delayed or mishandled. Buyers also mention fair prices and helpful testing documentation.
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What buyers mention most
Shipping
Many buyers report fast or on-time delivery. Others describe delayed parcels, carrier problems, or extra shipping costs.
See 39 reviews about ShippingOrdering
Buyers often describe ordering and checkout as easy, with some noting quick order processing. One reviewer reports confusion over applying a discount.
See 16 reviews about OrderingProduct quality
Many buyers praise product quality. Reviews differ: one buyer reports a poor test result, and another describes a product arriving dried and brittle.
See 36 reviews about Product qualityPackaging and COAs
Some buyers praise careful or secure packaging, while others criticize loose packaging or a cap arriving open. Buyers also mention COAs and batch testing.
See 11 reviews about Packaging and COAs
Reviews behind this summary
Michael O.
Verified purchaseGreat products and fast delivery
Great products, great customer service and fast delivery.
Mitch
Verified purchaseGood selection, mediocre packaging
Pros: Fair pricing (with discount code), good selection of products, COA's included testing for endotoxins and heavy metals (not all suppliers go this far with their COAs), easy to order and pay online, shipping speed was ok. Only con: Shipping packaging in my opinion was mediocre -loose vials in a shipping style envelope (could have broken easily with carrier mishandling) and no real temperature control measures.
AARON B.
Verified purchaseCustomer service went above and beyond
I had a stolen order worth more than $800. The company was VERY generous and sent me a make up order 10 days later. WHERE ELSE DOES CUSTOMER SERVICE LIKE THAT EXIST THESE DAYS? I'm a customer for life. 24 hour customer support, a wide range of quality research compounds & quick turn around times also helped earn my continued business as well. HAVE FedEx hold your package at a local storefront.
About Certified Peptides
Written by the store
Engineered for elite research, our products combine pharmaceutical-grade quality, with rigorous independent testing!
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2,678 published reviews
Showing 1–10 of 2,678 reviews
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Sarah A.
Verified purchaseHart J.
Verified purchaseNo response to lost or damaged packages
They don’t respond when packages are lost or products are damaged. It’s a numbers game.
Kim D.
Verified purchaseI trust them completely
The best company around I trust them completely for their purity and there’s customer service is excellent.
Thomas C.
Verified purchaseGreat company with quick shipping
Cert peps is such a great company. They really look out for their customers. They get the products out to you quickly too.
Ryan N.
Verified purchaseDANIEL K.
Verified purchaseAlways on time, no issues
Always on time. No issues at all
Magen N.
Verified purchaseGreat service and products
Excellent!! Great service and products!!
Tashia K.
Verified purchaseMark M.
Verified purchaseLindsey W.
Verified purchase
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