Customer service
Many buyers praise helpful, professional support and quick responses. One reviewer says the listed customer service email was undeliverable.
See 37 reviews about Customer service
Written by AI from the 150 most recent reviews
Buyers often praise customer service, quick shipping, easy ordering, and product quality. Reviews differ on product quality and packaging, with some complaints about a tested product, damaged arrival, and parcels delayed or mishandled. Buyers also mention fair prices and helpful testing documentation.
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Many buyers praise helpful, professional support and quick responses. One reviewer says the listed customer service email was undeliverable.
See 37 reviews about Customer serviceMany buyers report fast or on-time delivery. Others describe delayed parcels, carrier problems, or extra shipping costs.
See 39 reviews about ShippingBuyers often describe ordering and checkout as easy, with some noting quick order processing. One reviewer reports confusion over applying a discount.
See 16 reviews about OrderingMany buyers praise product quality. Reviews differ: one buyer reports a poor test result, and another describes a product arriving dried and brittle.
See 36 reviews about Product qualitySome buyers praise careful or secure packaging, while others criticize loose packaging or a cap arriving open. Buyers also mention COAs and batch testing.
See 11 reviews about Packaging and COAsMichael O.
Verified purchaseGreat products, great customer service and fast delivery.
Mitch
Verified purchasePros: Fair pricing (with discount code), good selection of products, COA's included testing for endotoxins and heavy metals (not all suppliers go this far with their COAs), easy to order and pay online, shipping speed was ok. Only con: Shipping packaging in my opinion was mediocre -loose vials in a shipping style envelope (could have broken easily with carrier mishandling) and no real temperature control measures.
AARON B.
Verified purchaseI had a stolen order worth more than $800. The company was VERY generous and sent me a make up order 10 days later. WHERE ELSE DOES CUSTOMER SERVICE LIKE THAT EXIST THESE DAYS? I'm a customer for life. 24 hour customer support, a wide range of quality research compounds & quick turn around times also helped earn my continued business as well. HAVE FedEx hold your package at a local storefront.
Engineered for elite research, our products combine pharmaceutical-grade quality, with rigorous independent testing!
2,670 published reviews
Showing 1–10 of 2,670 reviews
Mark M.
Verified purchaseLindsey W.
Verified purchasePaula D.
Verified purchaseIncredible to work with. Thank You
Douglas I.
Verified purchaseVT
Verified purchaseEasy process, american made, quick shipping, good testing standards.
Deb F.
Verified purchaseJulie S.
Verified purchaseGreat products and fast shipping
Danielle T.
Verified purchaseTRACIE S.
Verified purchaseLove it.
Cliff
Verified purchaseGood prices, fast shipping.

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2,670 published reviews
Showing 1,721–1,730 of 2,670 reviews
RE
Verified purchaseWonderful company to work with. I have been ordering for about 6 months. Quality is great the shipping is quick and the team is amazing.
Valerie A.
Verified purchaseGreat stuff, all certified, great prices, fast shipping!
Anthony
Verified purchaseExcellent overall and rather responsive. One of the greater challenges though is use of a lot of promotion codes but when there is a nice discount the key peptides we're looking to acquire are all out of stock. So they've had an excessive amount that have been out of stock and I'm sure it's not simple to have them all in stock.
Julie
Verified purchaseMadelyn
Verified purchasePrior to my first order the customer service and information was exceptional! The service/knowledge/shipping turn around time ALL of it has been perfect! Everything with this company has been 500% and I couldn't be happier with my choice of supplier. I love the bundle packages and the frequent discounts are super helpful. If something is out of stock-they replenish within days! If 10 stars were a thing, this company would get them!
SW
Verified purchaseI'll buy again! Straightforward process. Shipping was quick and tracking the order was easy.
d E.
Verified purchaseExtremely high quality product, excellent service, no hassles with receiving product
Andy P.
Verified purchaseRachel O.
Verified purchaseLove it, so grateful I found a place that I can trust..
Heather L.
Verified purchaseExcellent customer service. Extremely knowledgeable and helpful. I would recommend using this company for all your peptide needs.