Customer service
Many buyers praise helpful, professional support and quick responses. One reviewer says the listed customer service email was undeliverable.
See 37 reviews about Customer service
Written by AI from the 150 most recent reviews
Buyers often praise customer service, quick shipping, easy ordering, and product quality. Reviews differ on product quality and packaging, with some complaints about a tested product, damaged arrival, and parcels delayed or mishandled. Buyers also mention fair prices and helpful testing documentation.
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Many buyers praise helpful, professional support and quick responses. One reviewer says the listed customer service email was undeliverable.
See 37 reviews about Customer serviceMany buyers report fast or on-time delivery. Others describe delayed parcels, carrier problems, or extra shipping costs.
See 39 reviews about ShippingBuyers often describe ordering and checkout as easy, with some noting quick order processing. One reviewer reports confusion over applying a discount.
See 16 reviews about OrderingMany buyers praise product quality. Reviews differ: one buyer reports a poor test result, and another describes a product arriving dried and brittle.
See 36 reviews about Product qualitySome buyers praise careful or secure packaging, while others criticize loose packaging or a cap arriving open. Buyers also mention COAs and batch testing.
See 11 reviews about Packaging and COAsMichael O.
Verified purchaseGreat products, great customer service and fast delivery.
Mitch
Verified purchasePros: Fair pricing (with discount code), good selection of products, COA's included testing for endotoxins and heavy metals (not all suppliers go this far with their COAs), easy to order and pay online, shipping speed was ok. Only con: Shipping packaging in my opinion was mediocre -loose vials in a shipping style envelope (could have broken easily with carrier mishandling) and no real temperature control measures.
AARON B.
Verified purchaseI had a stolen order worth more than $800. The company was VERY generous and sent me a make up order 10 days later. WHERE ELSE DOES CUSTOMER SERVICE LIKE THAT EXIST THESE DAYS? I'm a customer for life. 24 hour customer support, a wide range of quality research compounds & quick turn around times also helped earn my continued business as well. HAVE FedEx hold your package at a local storefront.
Engineered for elite research, our products combine pharmaceutical-grade quality, with rigorous independent testing!
2,667 published reviews
Showing 1–10 of 2,667 reviews
Douglas I.
Verified purchaseVT
Verified purchaseEasy process, american made, quick shipping, good testing standards.
Deb F.
Verified purchaseJulie S.
Verified purchaseGreat products and fast shipping
Danielle T.
Verified purchaseTRACIE S.
Verified purchaseLove it.
Cliff
Verified purchaseGood prices, fast shipping.
Michael O.
Verified purchaseGreat products, great customer service and fast delivery.
Don D.
Verified purchaseSteven G.
Verified purchaseHigh quality, perfect packaging and the package itself; very fast service!

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2,667 published reviews
Showing 1,731–1,740 of 2,667 reviews
denise C.
Verified purchaseThey took care of me even though I had trouble placing my order as it was my fault but they still made it right. Very grateful for good customer service!!
MoMo H.
Verified purchaseInitially had an issue with my order being delivered.... reached out to you and it was solved immediately. A replacement order was sent out.
Catherine R.
Verified purchaseAbsolutely amazing customer service, and great products for a great price.
Cynthia L.
Verified purchaseEasy website, fast shipping.
Michael K.
Verified purchaseI did a lot of research between the various peptide suppliers. A lot are cheaper, but want a suspicious payment method. These payment methods do not provide consumer protection. I did not want the risk to save a few bucks. Certified shipped my order in 2 days and it arrived via US post quickly. The product was as described. They actually upgraded the order because of a stocking issue. That is a sign of a quality vendor. I made a second order (because of a deep discount special) and it was same level of service. The product was packaged well. Signs of a quality vendor. So far so good.
hector C.
Verified purchaseBy far the best site for all your peptides. I have done quite a bit of research comparing cost and customer service. No other site provides as much information and service like Certified Peptides.
Rhonda H.
Verified purchaseThe customer service is beyond amazing! They went above and beyond to answer all of my questions and then some. My order was shipped immediately. I have ordered several times and will continue to order.
Cyndi H.
Verified purchaseBlondie
Verified purchaseI’m a new customer and I made a mistake on my order. I have to say that the customer service is fantastic!!! They called me back immediately and fixed my mistake.Sabrina is the representative I spoke with and she was great! She spoke with the owner and he helped me out also and I am very grateful. I will definitely be purchasing more .
Phil B.
Verified purchaseGood pricing ,good products , good customer service and good shipping