Customer service
Many buyers praise helpful, professional support and quick responses. One reviewer says the listed customer service email was undeliverable.
See 37 reviews about Customer service
Written by AI from the 150 most recent reviews
Buyers often praise customer service, quick shipping, easy ordering, and product quality. Reviews differ on product quality and packaging, with some complaints about a tested product, damaged arrival, and parcels delayed or mishandled. Buyers also mention fair prices and helpful testing documentation.
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Many buyers praise helpful, professional support and quick responses. One reviewer says the listed customer service email was undeliverable.
See 37 reviews about Customer serviceMany buyers report fast or on-time delivery. Others describe delayed parcels, carrier problems, or extra shipping costs.
See 39 reviews about ShippingBuyers often describe ordering and checkout as easy, with some noting quick order processing. One reviewer reports confusion over applying a discount.
See 16 reviews about OrderingMany buyers praise product quality. Reviews differ: one buyer reports a poor test result, and another describes a product arriving dried and brittle.
See 36 reviews about Product qualitySome buyers praise careful or secure packaging, while others criticize loose packaging or a cap arriving open. Buyers also mention COAs and batch testing.
See 11 reviews about Packaging and COAsMichael O.
Verified purchaseGreat products, great customer service and fast delivery.
Mitch
Verified purchasePros: Fair pricing (with discount code), good selection of products, COA's included testing for endotoxins and heavy metals (not all suppliers go this far with their COAs), easy to order and pay online, shipping speed was ok. Only con: Shipping packaging in my opinion was mediocre -loose vials in a shipping style envelope (could have broken easily with carrier mishandling) and no real temperature control measures.
AARON B.
Verified purchaseI had a stolen order worth more than $800. The company was VERY generous and sent me a make up order 10 days later. WHERE ELSE DOES CUSTOMER SERVICE LIKE THAT EXIST THESE DAYS? I'm a customer for life. 24 hour customer support, a wide range of quality research compounds & quick turn around times also helped earn my continued business as well. HAVE FedEx hold your package at a local storefront.
Engineered for elite research, our products combine pharmaceutical-grade quality, with rigorous independent testing!
2,673 published reviews
Showing 1–10 of 2,673 reviews
DANIEL K.
Verified purchaseAlways on time. No issues at all
Magen N.
Verified purchaseExcellent!! Great service and products!!
Tashia K.
Verified purchaseMark M.
Verified purchaseLindsey W.
Verified purchasePaula D.
Verified purchaseIncredible to work with. Thank You
Douglas I.
Verified purchaseVT
Verified purchaseEasy process, american made, quick shipping, good testing standards.
Deb F.
Verified purchaseJulie S.
Verified purchaseGreat products and fast shipping

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2,673 published reviews
Showing 1,711–1,720 of 2,673 reviews
Brian
Verified purchaseMichelle
Verified purchaseAmazing company! Quality products! The best customer service! Jason always replies quickly with helpful responses to any questions or concerns!! I’ve been ordering from this company for 5 months and will continue to order from them!
Mr F.
Verified purchaseFantastic assistance, very helpful, will be buying again
Zayalco
Verified purchasevery great service, like genually amazing.
RE
Wonderful company to work with. I have been ordering for about 6 months. Quality is great the shipping is quick and the team is amazing.
BigDog
Verified purchaseLike always the best
Becky
Verified purchaseGreat customer service, fast shipping and super satisfied with the product. Will definitely be back!
John
Verified purchaseGreat customer service. Quick delivery and product quality is second to none.
Josephine G.
Verified purchaseIt took me two months to read reviews. I have contacted a few companies and ask questions and those companies have called me a few times a week telling me their prices have changed, but this company did not do that and they have great reviews, answered all my questions before I even made an order they were not pushy at all to make a purchase. They made me comfortable enough to purchase. I just got my delivery today. It came super fast. Jason picked up the phone and called me and it is after 7 PM, that’s great customer service. EXCELLENT customer service. Thank you for the great service.
Lisa G.
Verified purchaseI have been a customer for a while and have never been disappointed. Great products and great customer service!